In addition to the grants given to states to develop and implement Health Insurance Exchanges under the Patient Protection and Affordable Care Act (PPACA), the Department of Health and Human Services (HHS) has provided nearly $20 million in Consumer Assistance Grants. These grants provide resources to states to ensure that consumers understand their rights and receive the benefits they are entitled to.
Some of the ways this grant money will be used:
California: received $4.6 million
? Create accessible health care consumer information and resources for seniors and Californians with disabilities
? Partner with non-profit community-based organizations to provide consumer assistance
? Expand training materials for consumer assistance organizations
Florida: received $2.3 million
? Support a network of toll-free phone systems necessary to support a one-stop-shop concept
? Develop a media and outreach campaign on the services available through the Florida SHINE Consumer Assistance Program
? Assist clients with questions and problems regarding health coverage
New York: received $1.1 million
? Implement a statewide outreach program to reach special populations
? Coordinate and hold train-the-trainer events across the state to educate stakeholders on the PPACA provisions
? Produce posters, brochures and informational fact sheets on health insurance provisions
Pennsylvania: received $1 million
? Create mobile applications that allow consumers to file complaints, ask questions and get the licensing status of producers
? Develop educational and social media videos to walk consumers through complicated health insurance issues
? Employ live chat options on the health insurance exchange website
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