ClickFox pioneered and remains the industry leader in providing the premier Customer Experience Analytics (CEA) solution for optimizing self-service information systems. ClickFox?s unique software modeling solutions enable its customers to translate complex customer interactions across multiple self-service channels, including Interactive Voice Response, Web/Intranet, Email, Chat, Agent Desktop, Routing, and other enterprise applications.? Through ongoing application of the ClickFox Customer Behavior Intelligence system, companies can dramatically reduce operational costs, improve customer satisfaction and revenue generation and enhance the overall interactive customer experience.
Open Positions:
Title:??? Junior Business Analyst ????? ????????? ???Location:??????? Denver, CO
Responsibilities:
-???????? Performs business-oriented analysis on Customer Experience across the enterprise touch points (i.e. Contact Center, Web, Marketing, Chat, Field Service, Retail) using ClickFox software. This analysis occurs in initial implementations as well as for ongoing customer support.
-???????? Performs situation assessment and understands business context of customer application.
-???????? Capable of coordinating engineering efforts with business analysis needs.
-???????? Primary user of ClickFox software to analyze a client system and create the reports and other deliverables for presentation and ASP delivery.
-???????? Develops key business-relevant findings for customers and capable of developing communication strategies and presentations to effectively transfer knowledge of those findings.
-???????? Capable of conducting client training in both workshop format and via team-level interactions.
-????????? Supports Business Solutions team in meeting client deliverables.
Requirements:
-????????? Bachelor?s Degree
-????????? Critical thinker with aptitude for analytics
-????????? Excellent communication, presentation, writing and interpersonal skills
-????????? Teamwork-oriented
To Apply: ?Submit resume and cover letter to careers@clickfox.com.
?
Title:??? Senior Business Analyst ??? ????????? ???Location:??????? Denver, CO
?Job Description:
Oversee all consulting and analytics work for a large enterprise customer in relevant industry. This includes:
- Participating in delivery of post-sales analytics/consulting services delivery for designated customers
- Maintaining and developing new relationships with prospect and client executives through delivery and engagement lifecycle; provide thought leadership to drive business improvement
- Managing and leading programs, including analytic roadmaps, benefits/value tracking, and enterprise-wide communications
- Partnering with staff ranging from junior analysts to senior consultants to develop and deliver business solutions based on analytical recommendations
- Developing new service offerings, delivering based on client needs
- Participating in select pre-sales opportunities for enterprise customers
- Review and participate in developing roadmaps and project plans
Responsibilities:
- Performs business-oriented analysis using ClickFox software for implementation of ClickFox solution in cross channel customer experience deployments.
- Develops key business-relevant findings for customers and is capable of developing communication strategies and presentations. Able to design customer experiences to effectively transfer knowledge of those findings.
- Identifies business objectives and priorities of customer business and application(s) and translates them into analysis strategies and solutions.
- Prepares and presents executive level presentations, communicating business relevance of the analysis performed and recommended solutions.
- Performs situational assessments and client interviews to understand business context of customer?s applications, processes and environments.
- Able to direct the work of other ClickFox and/or customer analyst resources.
- Capable of coordinating engineering efforts with analysis needs
- Balance, prioritize, manage, and communicate workload in order to be successful
- Capable of conducting client training in both workshop format and via team-level interactions. Ability to develop the appropriate level of training material according to client needs.
?Requirements:
- Minimum 5-7 years experience; Bachelor?s Degree Minimum
- Ability to demonstrate direct or indirect leadership experience through previously held position(s)
- Strong problem identification and analytical skills
- Experience with Executive level interactions
- Highly proficient with the use of Microsoft Excel
- Excellent presentation, writing and interpersonal skills
- Exceptional critical thinking skills, including the ability to quickly assimilate new information
- Understands how technology translates into business solutions
- Ability to demonstrate Project Management methodology knowledge or have prior experience
- Prior experience with process decomposition and process improvements
- Experience in customer experience analysis, including web analytics, customer segmentation analysis, contact center analysis, marketing analytics, etc.
- Data modeling or data administration background a plus
- Management Consulting background a plus
To Apply: ?Submit resume and cover letter to careers@clickfox.com.
?
Title:??? Support Database Administrator ????????? ???Location:??????? Denver, CO
Job Description:
The role of the Support Database Administrator will be the overall administration and support of all enterprise production, test, and development databases within a Big Data SaaS support organization. Actively providing guidance and input on future design considerations will be crucial. Day to day activities will include the deployment of, the proactive monitoring of, and the maintaining of Greenplum MPP databases.
Responsibilities:
? Provide leadership and guidance of the technology roadmap
? Improve and Support a Big Data custom analytics software application running on Greenplum/postgress platform technologies
? Lead and perform query performance analysis and define the schema specification
? Monitor database system performance, health, and security, including scheduled reports to management, and troubleshoot issues ? proactively and reactively to user support calls
? Closely monitor data integrity through the full lifecycle of the system ? data ingestion to analysis to purge ? in the scope of performance, storage capacity and scalability
? Design, manage, and test security measures
? Design, plan, manage, and test redundancy procedures for extremely large MPP database systems
? Provide input to Software Development team, with a strong focus on the topics of query tuning and common performance issues
? Provide input for hardware allocation and capacity planning
? Install, configure, upgrade, and support database deployments for new client deployments
? Design, Develop and implement data restructuring efforts (repartitioning, data type changes, splitting of schema?s, etc.)
Requirements:
? Superb understanding of RDBMS/OLTP database concepts and practices
? Deep experience of database monitoring, reporting, health and maintenance and query tools and practices
? Experience with massively parallel database systems with distributed node based processing architectures
? Experience required in developing software for Hadoop, Map-Reduce, Hbase, Cassandra, Un-structured data, Big-table, New Sql, Data Warehouse, Business Intelligence, OLAP, J2EE, Cloud Computing, Big Data Analytics, real-time, Data Mining, ETL
? Possesses excellent documentation skills to organize thoughts and ideas into documented and reusable assets and offers
? 3-5 years of experience using relational databases
??1-2 years supporting an MPP database preferred
??Understanding and experience using PostgreSQL environments required
? Bachelor?s degree in Computer Science, Information Systems, Business Administration, or related field preferred
? Self-motivated and goal-oriented
? Excellent communication and time management skills
? Excellent ability to communicate with various levels of management and technical/non-technical staff
? Ability to work in a team-oriented support group, including on-call and off-hours shift rotation
To Apply: ?Submit resume and cover letter to careers@clickfox.com.
?
Title:??? Technical Product Manager ?????? ????????? ???Location:??????? Denver, CO
Job Description:
This role entails gathering requirements and developing topnotch documentation that highlights the new UI and explains the complexities of a mature, vetted analytics platform. Develop detailed business requirements to aid R&D, facilitate new features through the development lifecycle, and high quality online help and user guides to encourage user adoption.
Responsibilities:
- Performs requirements gathering for ClickFox software enhancements
- Coordinate engineering efforts with analysis needs
- Develop, edit and write end-user documentation (Online Help, Technical and Product Release Notes, Readme, User Guides, etc.)
- Attend weekly status meetings and ensure documentation schedule is met
- Track documentation metrics
- Peer review QA and Business Analyst documents
- Assist team with miscellaneous document requests?
Requirements:
- Experience in customer experience analysis, such as web analytics, customer segmentation analysis, contact center analysis, marketing analytics
- Data modeling or data administration background a plus
- Requires knowledge of help authoring system (RoboHelp preferably).
- Experience designing and writing end-user documentation, including: user manuals, software release notes, installation guides, online help, and readmes
- Five to seven (5-7) years of experience in a software development environment
- Experience working with analysts and software developers to develop documentation
- Proven ability to deliver quality materials under tight deadlines
- Intermediate user of Word, Excel, PowerPoint, Visio, Adobe Professional, and RoboHelp (or other online help system)
To Apply: ?Submit resume and cover letter to careers@clickfox.com.
?
Title:??? User Experience (UX) Designer ? ????????? ???Location:??????? Denver, CO?
Job Description:
This role entails optimizing the existing CEA Platform User Interface and guiding CF as we renew our focus on innovative UI functionality. The UX Designer will work to define requirements and facilitate changes through the development lifecycle, with goals to improve the UI and all aspects of the user experience (user interaction and use of CEA Platform functionality).
Responsibilities:
-Act as the practitioner for all UX work for ClickFox with the ability to create wireframes, HTML-mockups and simple prototypes to test and recommend product improvements
-Create interactive prototypes for user testing and feedback
-Work with R&D to facilitate the implementation of user experience designs and ensure UX compliance and consistency
-Collaborate with cross-disciplinary teams to make project and/or feature level decisions on UX designs based on business priorities
-Drive the completion of UX work for a specific project/feature, including identifying and resolving roadblocks affecting UX deliverables?
Requirements:
- Act as the practitioner for all UX work for ClickFox with the ability to create wireframes, HTML-mockups and simple prototypes to test and recommend product improvements
- Create interactive prototypes for user testing and feedback
- Work with R&D to facilitate the implementation of user experience designs and ensure UX compliance and consistency
- Collaborate with cross-disciplinary teams to make project and/or feature level decisions on UX designs based on business priorities
- Drive the completion of UX work for a specific project/feature, including identifying and resolving roadblocks affecting UX deliverables
To Apply: ?Submit resume and cover letter to careers@clickfox.com.
?
Source: http://business-club.ucdenver.edu/isa/?p=1495
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